Refund policy

At Pieces Voiture, we strive to provide high-quality products and excellent customer service. Please review our return and refund policy carefully before placing your order.

Return Eligibility

  • Prior Authorization Required: All returns must receive a formal Return Merchandise Authorization (RMA) number from our support team before being shipped back. Returns sent without a valid RMA number clearly marked on the exterior of the package will be refused and returned to the sender at their expense.
  • Initiation Window: All return requests must be submitted within 30 days of delivery.
  • Condition Requirement: Items must be in original, brand-new condition. Any part that has been mounted, taped, test-fitted, or used is strictly ineligible for return.
  • To Initiate a Return: Please email pieces_voiture@outlook.com with the following information:
  1. Your full name and original order number.
  2. Detailed photos showing the item is in original, uninstalled condition.
  3. A brief explanation of why you are requesting a return. Once approved, we will issue your unique RMA number and provide return shipping instructions.

New Products

Correct Item & Fully Functional

If you wish to return a correctly shipped, non-defective product:

  • 20% restocking fee
  • Original shipping charges are non-refundable
  • Customer is responsible for return shipping costs
  • 5.2% payment processing/transaction fee will be deducted from the refund

Incorrect Item Ordered (Customer Error)

If the incorrect item was ordered by the customer:

  • 20% restocking fee
  • Original shipping charges are non-refundable
  • Customer is responsible for return shipping costs
  • 6.4 % payment processing/transaction fee will be deducted from the refund

Damaged Upon Arrival

If your order arrives damaged during shipping:

  • Please notify us within 48 hours of delivery.
  • Photos of the product, packaging, and shipping label are required.
  • Refunds or store credit are subject to the outcome of the shipping insurance claim.
  • Approved claims will receive store credit toward a replacement item.
  • Order cancellations remain subject to:
    • 20% restocking fee
    • 6.4 % payment processing/transaction fee

Incorrect Item Shipped (Merchant Error)

If we ship the wrong product:

  • We will replace the item at no additional cost.
  • The incorrect item must be returned before the replacement is shipped.
  • Replacement orders are subject to product availability and lead times.

Made-to-Order Items

Made-to-order products are manufactured specifically for each customer.

Because of this:

  • All made-to-order sales are final.
  • No returns, refunds, or exchanges are accepted unless the item is incorrect or defective due to our error.

Defective or Incorrect Made-to-Order Items (Merchant Error)

If a made-to-order product is defective or incorrect due to our error:

  • We will provide a replacement.
  • The incorrect or defective item must be returned.
  • Replacement is subject to production and shipping lead times.

Shipping Damage (Made-to-Order Items)

Customers may purchase Premium Shipping Protection during checkout for an additional fee equal to 2% of the item's value.

If Premium Shipping Protection Was Purchased

If the item is damaged during shipping:

  • A replacement will be provided.
  • Replacement is subject to production and shipping lead times.

If Premium Shipping Protection Was Not Purchased

If Premium Shipping Protection was not selected:

  • We are unable to offer replacements or refunds for shipping damage.

Non-Returnable Items

The following items are not eligible for return:

  • Made-to-order products (except in cases of merchant error)
  • Installed or used products
  • Products damaged due to improper installation or misuse
  • Clearance or final sale items (if applicable)

Refund Processing

Once your return has been received and inspected:

  • Approved refunds will be issued to the original payment method.
  • Refunds are processed after deducting any applicable fees outlined above.
  • Processing times may vary depending on your payment provider.

Need Assistance?

If you have any questions regarding returns, refunds, or warranty claims, please contact our customer support team before returning any merchandise.