Shipping policy

1. Processing Times

All orders are processed within 3–5 business days (excluding weekends and holidays) after order confirmation. During high-volume periods, processing times may be extended. You will receive a notification once your order has shipped.

2. Shipping Costs & Methods

Shipping costs are calculated at checkout based on the destination and the volumetric weight of the items. Please note that for international shipments, all applicable customs duties, import taxes, and brokerage fees are the sole responsibility of the recipient. These fees are not included in the item price or shipping cost.

3. International Shipping & Customs

We ship globally; however, it is the customer's responsibility to ensure the items are permitted for import into their country. We are not responsible for packages confiscated or delayed by customs. If an international package is refused by the customer, the customer will be charged for the original shipping cost as well as any return shipping fees incurred for the package's return to our facility.

• Clear photographs of the damaged shipping box (all sides).
• Clear photographs of the damaged product.
• The original order number.
  Failure to report damage within this timeframe or to provide necessary documentation may result in the denial of a replacement or refund claim.

5. Shipping Delays & Liability

We are not responsible for shipping delays caused by carriers, weather conditions, or customs clearance procedures. Once a package is handed to the shipping carrier, the carrier assumes responsibility for the transit of your goods.

6. Customer Responsibilities

Please ensure your shipping address is accurate before completing your order. We cannot be held responsible for orders shipped to incorrectly provided addresses.

Questions?

If you have any questions regarding your order, please contact our specialists at pieces_voiture@outlook.com.